Privacy Policy for Soma Counselling

Last Updated: 25 May 2026

At Soma Counselling (https://www.somacounselling.co.uk/), we take your privacy very seriously. This policy explains what information we collect when you use our website or contact us, and how we protect it.

1. What Information We Collect

  • Contact Information: If you use our website contact form or email us, we collect your name, email address, and phone number.

  • Therapy Information: If you decide to book a session, we will collect relevant information about your health, background, and reason for seeking therapy so we can provide safe and professional care.

  • Website Data: We may collect basic, anonymous data about how visitors use our website (like pages visited) to help us improve the site.

2. How We Use Your Information

We only use your information to:

  • Reply to your inquiries or booking requests.

  • Provide you with professional counselling services.

  • Handle invoices and payments.

3. Keeping Your Data Safe and Confidential

Everything you share with us is strictly confidential. We will never sell your details or share them with third parties for marketing.

We will only share your information if:

  • We are required to do so by a court of law.

  • We believe there is a serious risk of harm to yourself or someone else (safeguarding).

  • Discussing client work anonymously with a professional clinical supervisor, which is standard practice for UK therapists to ensure quality of care.

4. How Long We Keep Your Data

  • If you reach out but do not start therapy, we will securely delete your emails and contact details after 6 months.

  • If you become a client, we securely store your therapy records for 5 years after our work ends to comply with professional insurance rules, after which they are securely destroyed.

5. Your Rights

You have the right to ask for a copy of the personal information we hold about you, or to ask us to correct or delete it (subject to our legal requirements to keep therapy records).

6. Contact Us

If you have any questions about how your data is handled, please contact:

  • Name: Orla at Soma Counselling Breath & Wellness

  • Email: withyou@somacounselling.co.uk

If you are unhappy with how we manage your data, you also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.